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Code of Conduct

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Understanding the Code of Conduct

The Code of Conduct serves as a regulatory framework governing the behaviour and responsibilities of registered migration agents. Enshrined in legislation, this code outlines the ethical and professional standards that agents must adhere to in their interactions with clients and stakeholders. Code of Conduct for registered migration agents (419KB PDF)

Legal Framework

The Code of Conduct is mandated by Section 314 of the Migration Act 1958 and is further detailed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998. This legal foundation underscores the importance of upholding integrity and transparency in the migration agent profession.

Your Obligations

As a registered migration agent, you are bound by a set of obligations outlined in the Code. These obligations encompass various aspects of your practice, including:

Client Interactions:

Upholding ethical standards in your dealings with clients, ensuring clear communication, and acting in their best interests.

Fees and Financial Management:

Transparently disclosing charges, maintaining accurate financial records, and responsibly managing client finances.

Responsibilities Toward Others:

Respecting the rights and responsibilities of fellow agents, employees, and stakeholders within the migration industry.

Complaint Response:

Promptly addressing and responding to any complaints lodged against you, maintaining accountability and professionalism.

Compliance and Transparency

To further support agents in understanding and implementing the Code of Conduct, practice guides are available. These guides offer practical insights and best practices for navigating ethical challenges and upholding the highest standards of professionalism.

By adhering to the Code of Conduct, registered migration agents contribute to a trustworthy and accountable migration services industry, promoting integrity and confidence among clients and stakeholders.
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